Frequently Asked Questions

When will my item be shipped?

Original Paintings - please allow 3 business days for me to sign, varnish and prepare your piece for safe shipping. 

Original or Commissioned Sculptures - please allow 3 business days for me to sign and prepare your piece for safe shipping. 

Unframed prints - please allow 5-7 days for shipping as your print is hand made to order. 

Framed prints - please allow 10-14 days for your print to be handmade and sent to our bespoke framers for finishing. 

Once your order has been given processed, you will receive a shipment notification email with an estimated delivery date. 

Can I track my order?

Yes. All orders are given a tracking number so that you can follow your artwork from it's carefully prepared shipment to your home!

Is there a way to see what the artwork might look like on my wall before buying?

Yes, pop a message through my contact form or send me a DM on Social Media!

Simply send me a picture of the wall you'd like to place the art on, with some of the room included in the shot, and I will create a mockup for you to show you how the artwork will look in your space.

Do you offer bespoke commissions?

Yes! I offer multiple slots each year for commissioned needle felt sculptures – I am currently not offering slots for paintings. 

Please see my Commission page Here!  

Where are you located?

I live in Central Scotland and have a Studio Space in Stirling.

What is store credit and how can I use it for refunds?

If you do decide to refund and return a piece - the money can be put into store credit that you can spend at any time! 

It will show up under payment options as you check out.

This makes exchanges easy; but be sure to check our refund policy in relation to your purchased item as we don't offer refunds for specific items or situations. 

Check out our Refund and Return Policy Here